Required Qualifications:

Candidate must have a Computer Science or Manufacturing degree, or 2 years IT factory-facing experience

1 - 2 years demonstrated experience working in a manufacturing environment

Candidate should have strong communication skills and be able to provide a positive customer support experience

Candidate must demonstrate strong team working skills and an ability to forge relationships with key IT organizations and suppliers to achieve success in delivering IT Solutions or resolution to issues

Ability to work independently and manage one s time

Strong Problem Solving / Troubleshooting skills including a base understanding of PC configurations, images and software installation practices across a variety of devices

Must be able to configure and troubleshoot issues regarding desktops, laptops, tablets, and printers; Must understand Microsoft Office Suite and be able to Install/Configure applications

Working knowledge of Microsoft Active Directory managing related organizational structures

Ability to reset passwords, create accounts and manage groups

Basic understanding of networking skills and understand factory firewall topologies and architectures

Comfortable being on your feet and working in a manufacturing environment such as wearing appropriate safety equipment and learning how to navigate a manufacturing environment safely

Job requires extensive active movement throughout plant including but not limited to climbing stairs and steps, lifting of devices, and pushing and pulling of equipment

Sense of urgency to resolve key outages or production line down situations as well as occasional off-shift support activities when required

Availability to work off-shift when needed for systems changes or be on a call rotation to provide support should any systems be down on an evening or weekends